Our Terms & Conditions

The terms below set out:

- Your legal rights and responsibilities
- Our legal rights and responsibilities
- Certain key information required by law

In this contract:

- ‘We’, ‘us’, or ‘our’ means Opticode Ltd.
- Custom Tacta models mean Opticode Ltd products which can be personalised using designs such as logos, colours, name, printing, or any other customisation form.
- ‘You’ or ‘Your’ means the person using Tacta to purchase products from our shop.


1.1   If you buy goods on our site, you agree to be legally bound by this contract.

1.2   This contract is only available in English. No other languages will apply to this contract.

1.3   When buying any goods, you also agree to be legally bound by:

    (a) our website terms and conditions and any documents referred to in them; and

    (b) additional terms may add to or replace some of this contract. We will contact you to let you know if we intend to do this by giving you one month's notice.


2.1   By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

    (a) read the acknowledgement email (see clause 4.3); or

    (b) contact us using the contact details at the top of this page.

2.2   The key information we give you by law forms part of this contract (though it is set out in full here).

2.3   If we must change any key information once a legally binding contract between you and us is made, we can only do this if you agree.


3.1   Our Privacy Policy is available at https://tactacard.com/privacy-policy

3.2   Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, and your rights to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.


4.4   We may contact you to say that we do not accept your order. This is typically for the following reasons:

    (a) the goods are unavailable.

    (b) we cannot authorise your payment.

    (c ) you are not allowed to buy the goods from us.

    (d) we are not allowed to sell the goods to you.

    (e) you have ordered too many goods; or

    (f) there has been a mistake in the pricing or description of the goods.

4.5   We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

    (a) a legally binding contract will be in place between you and us; and

    (b) we will dispatch the goods to you.

4.6   If you are under 18, you may buy any goods from the site.


5.1   You acknowledge you are the Director, Owner, Staff member, Nominated Agency or any other persons and have full authorisation to use said logo/design.

5.2   We shall not be responsible for any matters which may arise regarding to use of a logo/design to which you have acknowledged in point 5.1

5.3   We reserve the right to request further information/authorisation in writing for the use of said logo/design at any time.


6.1   You have the right to cancel this contract within 14 days without giving any reason.

6.2   The cancellation period will expire after 14 days from the day you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

6.3   To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email) using the contact details at the top of this contract.

6.4   To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.


7.1   If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

7.2   We may deduct from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

7.3   We will make the reimbursement without undue delay and no later than:

    (a) 14 days after the day we received back from you any goods supplied: or

    (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods; or

    (c ) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

7.4   We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees because of the reimbursement.

7.5   We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

7.6   If you have received goods:

    (a) you shall send back the goods to us at Opticode, 3-4 Broomfield House, Broomfield Road, Colchester, Essex, CO7 7FD without undue delay and, in any event, no later than 14 days from the day you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

    (b) you will have to bear the direct cost of returning the goods; and

    (c ) you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


8.1   We use Parcel Force to deliver our goods.

8.2   The estimated date for delivery of the goods is set out in the Confirmation Email (see clause 4.5).

8.3   If something happens which:

    (a) is outside of our control; and

    (b) affects the estimated date of delivery.

We will let you have a revised estimated date for delivery of the goods.

8.4   Delivery of the goods will take place when we deliver them to the address provided.

8.5   Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:

    (a) let you know;

    (b) cancel your order; and

    (c ) give you a refund.

8.6   Responsibility for the goods passes to you once delivery has taken place.

8.7   If you are ordering goods for delivery outside the UK, please contact us via our website to make arrangements before placing your order.


9.1   We accept all major credit cards.

9.2   We will do all that we reasonably can to ensure that all the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

9.3   Your credit card or debit card will only be charged when the goods are dispatched.

9.4   The relevant card issuer must authorise all payments by credit or debit card. We may also need to use extra security steps via:

    (a) Verified by Visa;

    (b) Mastercard ®SecureCodeTM; or

    (c ) American Express SafeKey.

9.5   If we do not receive your payment and you have already received the goods, you:

    (a) must pay for such goods immediately; or

    (b) must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before returning them to us.

9.6   If you do not return any goods (such as where you have not paid for them), we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.

9.7   Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling-off period under clauses 5 and 6.

9.8   The price of the goods:

    (a) is in pounds sterling (£)(GBP).

    (b) includes VAT at the applicable rate.


10.1   The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

    (a) are of satisfactory quality;

    (b) are fit for purpose; and

    (c) match the description, sample or model.

10.2   We must provide you with goods that comply with your legal rights.

10.3   The packaging of the goods may be different from that shown on the site.

10.4   While we try to ensure that our goods' colours are displayed accurately on the site, the actual colours you see on your computer may vary depending on the monitor you use.

10.5   Any goods sold:

    (a) at discount prices;

    (b) as remnants; or

    (c ) as substandard;

Will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.


11.1   Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:

11.2   Custom Tacta products include any products that are configured, personalised, or inscribed; for example, names, company brands, printing or any other form of customisation or modification to the product will not be applicable to a full refund. Refunds will be applicable to the following.

    (a) Faulty software/application that cannot be corrected

    (b) Damage to product(s) as a result of packaging

11.3   For more detailed information on your rights and what you should expect from us, please:

    (a) visit our webpage: https://tactacard.com 

    (b) contact us using the contact details at the top of this page

11.4   Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

11.5   Please contact us using the contact details at the top of this page, if you want:

    (a) us to repair the goods;

    (b) us to replace the goods;

    (c ) a price reduction; or

    (d) to reject the goods and get a refund.


If this contract ends, it will not affect our right to receive any money you owe to us under this contract.


13.1   Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

    (a) losses that:

        (i) were not foreseeable to you and us when the contract was formed;

        (ii) that were not caused by any breach on our part;

    (b) business losses; and

    (c ) losses to non-consumers.


14.1   We will try to resolve any disputes with you quickly and efficiently.

14.2   If you are unhappy with:

    (a) the goods;

    (b) our service to you; or

    (c ) any other matter,

Please get in touch with us as soon as possible.

14.3   If court proceedings are required, the courts of the part of the United Kingdom where you live will have non-exclusive jurisdiction over this contract.

14.4   The laws of England and Wales will apply to this contract.


No one other than a party to this contract has any right to enforce any term of this contract.